{"id":308,"date":"2026-02-07T20:15:14","date_gmt":"2026-02-07T20:15:14","guid":{"rendered":"https:\/\/cxpro.lacheli.com\/?page_id=308"},"modified":"2026-02-21T01:20:44","modified_gmt":"2026-02-21T01:20:44","slug":"certificacion","status":"publish","type":"page","link":"https:\/\/cxpro.lacheli.com\/inicio\/certificacion\/","title":{"rendered":"Certificaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"308\" class=\"elementor elementor-308\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57f8f3c e-flex e-con-boxed e-con e-parent\" data-id=\"57f8f3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15de1b elementor-widget elementor-widget-html\" data-id=\"f15de1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-hero\">\r\n  <div class=\"cx-container cx-hero-grid\">\r\n    <div class=\"cx-hero-text\">\r\n      <span class=\"cx-eyebrow\">Servicios CXPRO<\/span>\r\n      <h1>Certificaci\u00f3n de Experiencia de Cliente<\/h1>\r\n      <p>\r\n        Verificamos el nivel de madurez de tu experiencia y certificamos el cumplimiento de est\u00e1ndares\r\n        operativos y de servicio definidos para tu organizaci\u00f3n.\r\n      <\/p>\r\n\r\n     <a href=\"https:\/\/wa.me\/5593959449226\" class=\"cx-btn\">Hablemos<\/a>\r\n    <\/div>\r\n\r\n    <div class=\"cx-hero-img\">\r\n      <img decoding=\"async\"\r\n        src=\"https:\/\/cxpro.lacheli.com\/wp-content\/uploads\/2025\/11\/featured-image-2.jpg\"\r\n        alt=\"Certificaci\u00f3n de experiencia de cliente\">\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e35309d e-flex e-con-boxed e-con e-parent\" data-id=\"e35309d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ba4a01 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"2ba4a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-section light\">\r\n  <div class=\"cx-container\">\r\n    <div class=\"cx-section-head\">\r\n      <h2>\u00bfQu\u00e9 evaluamos para certificar?<\/h2>\r\n      <p>\r\n        Medimos evidencia, consistencia y ejecuci\u00f3n. No \u201copiniones\u201d.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"cx-cards\">\r\n      <div class=\"cx-card\"><span class=\"cx-icon journey\"><\/span>Est\u00e1ndares por etapa del journey<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon process\"><\/span>Protocolos, tiempos y calidad de atenci\u00f3n<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon touchpoints\"><\/span>Consistencia omnicanal<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon metrics\"><\/span>Indicadores y ciclo de mejora<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon culture\"><\/span>Entrenamiento y cultura de servicio<\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59ade69 e-flex e-con-boxed e-con e-parent\" data-id=\"59ade69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03c115a elementor-widget elementor-widget-html\" data-id=\"03c115a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-section explain\">\r\n  <div class=\"cx-container\">\r\n    <div class=\"cx-section-head\">\r\n      <h2>Certificar no es \u201cquedar bien\u201d. Es sostener un est\u00e1ndar.<\/h2>\r\n      <p>\r\n        La certificaci\u00f3n permite alinear equipos, reducir variabilidad y asegurar que la experiencia\r\n        se ejecute igual de bien, sin depender de \u201cla persona estrella\u201d.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"cx-steps\">\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">01<\/span>\r\n        <h3>Definimos el est\u00e1ndar<\/h3>\r\n        <p>Construimos el checklist y criterios de evaluaci\u00f3n alineados al negocio y canales.<\/p>\r\n      <\/div>\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">02<\/span>\r\n        <h3>Auditor\u00eda de evidencia<\/h3>\r\n        <p>Revisi\u00f3n de procesos, muestras, casos y evidencias operativas (lo que realmente ocurre).<\/p>\r\n      <\/div>\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">03<\/span>\r\n        <h3>Informe y plan de cierre<\/h3>\r\n        <p>Brechas + acciones para cumplir est\u00e1ndar con responsables y tiempos.<\/p>\r\n      <\/div>\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">04<\/span>\r\n        <h3>Certificaci\u00f3n y seguimiento<\/h3>\r\n        <p>Entrega de certificaci\u00f3n y re-chequeo peri\u00f3dico para sostener resultados.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef1f74c e-flex e-con-boxed e-con e-parent\" data-id=\"ef1f74c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea80f8c elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"ea80f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-cta\">\r\n  <div class=\"cx-container\">\r\n    <h2>Haz que tu experiencia sea consistente y medible<\/h2>\r\n    <p>\r\n      Te explicamos el proceso de certificaci\u00f3n y qu\u00e9 necesitas para alcanzarla.\r\n    <\/p>\r\n  \r\n    <a href=\"https:\/\/wa.me\/593959449226\" class=\"cx-btn\">Hablar con un especialista CX<\/a>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Servicios CXPRO Certificaci\u00f3n de Experiencia de Cliente Verificamos el nivel de madurez de tu experiencia y certificamos el cumplimiento de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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