{"id":303,"date":"2026-02-07T20:09:46","date_gmt":"2026-02-07T20:09:46","guid":{"rendered":"https:\/\/cxpro.lacheli.com\/?page_id=303"},"modified":"2026-02-21T01:19:48","modified_gmt":"2026-02-21T01:19:48","slug":"capacitacion","status":"publish","type":"page","link":"https:\/\/cxpro.lacheli.com\/inicio\/capacitacion\/","title":{"rendered":"Capacitaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"303\" class=\"elementor elementor-303\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6781e8 e-flex e-con-boxed e-con e-parent\" data-id=\"d6781e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4320df9 elementor-widget elementor-widget-html\" data-id=\"4320df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-hero\">\r\n  <div class=\"cx-container cx-hero-grid\">\r\n    <div class=\"cx-hero-text\">\r\n      <span class=\"cx-eyebrow\">Servicios CXPRO<\/span>\r\n      <h1>Capacitaci\u00f3n en Experiencia de Cliente<\/h1>\r\n      <p>\r\n        Entrenamos a tu equipo para ejecutar una experiencia consistente, humana y medible.\r\n        Talleres pr\u00e1cticos, cero relleno.\r\n      <\/p>\r\n\r\n      <a href=\"https:\/\/wa.me\/593959449226\" class=\"cx-btn\">Hablemos<\/a>\r\n    <\/div>\r\n\r\n    <div class=\"cx-hero-img\">\r\n      <img decoding=\"async\"\r\n        src=\"https:\/\/cxpro.lacheli.com\/wp-content\/uploads\/2026\/01\/ima4.jpeg\"\r\n        alt=\"Capacitaci\u00f3n en experiencia de cliente\">\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e9845e e-flex e-con-boxed e-con e-parent\" data-id=\"7e9845e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d40425e elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"d40425e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-section light\">\r\n  <div class=\"cx-container\">\r\n    <div class=\"cx-section-head\">\r\n      <h2>\u00bfQu\u00e9 entrenamos en los talleres?<\/h2>\r\n      <p>\r\n        Habilidades + herramientas + pr\u00e1cticas aplicables al d\u00eda siguiente.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"cx-cards\">\r\n      <div class=\"cx-card\"><span class=\"cx-icon journey\"><\/span>Momentos cr\u00edticos y est\u00e1ndar de servicio<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon process\"><\/span>Protocolos de atenci\u00f3n y resoluci\u00f3n<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon touchpoints\"><\/span>Comunicaci\u00f3n por canal (presencial, WhatsApp, call)<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon metrics\"><\/span>M\u00e9tricas simples: NPS\/CSAT\/CES y seguimiento<\/div>\r\n      <div class=\"cx-card\"><span class=\"cx-icon culture\"><\/span>Cultura de servicio y h\u00e1bitos de equipo<\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7e367e e-flex e-con-boxed e-con e-parent\" data-id=\"b7e367e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a71232 elementor-widget elementor-widget-html\" data-id=\"6a71232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-section explain\">\r\n  <div class=\"cx-container\">\r\n    <div class=\"cx-section-head\">\r\n      <h2>Capacitar no es \u201cmotivaci\u00f3n\u201d. Es ejecuci\u00f3n.<\/h2>\r\n      <p>\r\n        Una buena capacitaci\u00f3n mejora conductas observables: c\u00f3mo saludan, c\u00f3mo resuelven,\r\n        c\u00f3mo escalan casos y c\u00f3mo se mide la calidad.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"cx-steps\">\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">01<\/span>\r\n        <h3>Diagn\u00f3stico r\u00e1pido<\/h3>\r\n        <p>Revisamos tu contexto, equipo, canales y principales fricciones antes del taller.<\/p>\r\n      <\/div>\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">02<\/span>\r\n        <h3>Taller pr\u00e1ctico<\/h3>\r\n        <p>Ejercicios, role plays y casos reales del negocio (no ejemplos gen\u00e9ricos).<\/p>\r\n      <\/div>\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">03<\/span>\r\n        <h3>Herramientas listas<\/h3>\r\n        <p>Entregamos gu\u00edas, scripts, checklist y est\u00e1ndares para usar en operaci\u00f3n.<\/p>\r\n      <\/div>\r\n      <div class=\"cx-step\">\r\n        <span class=\"cx-step-num\">04<\/span>\r\n        <h3>Seguimiento<\/h3>\r\n        <p>Mini plan de implementaci\u00f3n y m\u00e9tricas para sostener el cambio.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d278260 e-flex e-con-boxed e-con e-parent\" data-id=\"d278260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a66027 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"8a66027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-cta\">\r\n  <div class=\"cx-container\">\r\n    <h2>Convierte servicio en una ventaja competitiva real<\/h2>\r\n    <p>\r\n      Te decimos qu\u00e9 taller te conviene seg\u00fan tu operaci\u00f3n y nivel del equipo.\r\n    <\/p>\r\n \r\n    <a href=\"https:\/\/wa.me\/593959449226\" class=\"cx-btn\">Hablar con un especialista CX<\/a>\r\n  <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Servicios CXPRO Capacitaci\u00f3n en Experiencia de Cliente Entrenamos a tu equipo para ejecutar una experiencia consistente, humana y medible. Talleres [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-303","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/pages\/303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/comments?post=303"}],"version-history":[{"count":18,"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/pages\/303\/revisions"}],"predecessor-version":[{"id":457,"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/pages\/303\/revisions\/457"}],"wp:attachment":[{"href":"https:\/\/cxpro.lacheli.com\/inicio\/wp-json\/wp\/v2\/media?parent=303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}